You have the right to return/exchange (subject to inventory), within 14 days of receiving the goods from the initial order.
Returns/Changes are accepted, except for:
- Returns regarding damaged shoe boxes will be voided.
- Returns regarding replacement boxes will be voided.
- Returns regarding Special Release Items will be voided, all sales are final
The Customer holds the right to return or change when the following requirements are met:
1. The Sneakin tag must not be removed. Once the tag has been removed, all returns will be voided.
2. The customer holds the right to open the package and check the contents. All products must be returned in original and unused state. When trace of usage is visible, returns will be voided.
3. The product must be in Original and brand-new state including tags, box and extra's if applicable.
If you wish to make a return/exchange, please follow these steps:
- Check whether you have the right to return.
- Fill in the Return Form.
- Send the package double-boxed via registered mail. Sneakin is not responsible for any loss during the shipment.
- The package has to be received by us within 14 days of receiving the goods. Please check with your local shipping company for the duration of shipping.
- Keep the tracking receipt.
- If your return has been received, your request will be processed within 10 working days. If you do not hear from us after 10 working days, please contact us.
We do not refund shipping costs.